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Super Mario

12 July, 2010 by James Lawther Leave a Comment

Mario Andretti is the only racing driver to have won the Indianapolis 500, the Daytona 500 and the Formula One world championship. He is quoted as saying “If everything seems under control, you’re not going fast enough.” I don’t drive racing cars but I know that if you don’t overtake, you will never win. Should […]

Filed Under: Blog, Operations Analysis Tagged With: decisions

Perfect Timing

12 July, 2010 by James Lawther Leave a Comment

I have just received a Domino’s Pizza leaflet. Buy one Pizza get one free, every Tuesday. “Two for Tuesday”. Perfect, my daughters love (really love) pizza. Unfortunately it is Wednesday morning. Timing is everything. Image by byronv2

Filed Under: Blog, Process Improvement Tagged With: Domino's Pizza, poor service, revenue generation

Should I Stay or Should I Go?

12 July, 2010 by James Lawther Leave a Comment

I found a great internet service.  It is called Carbonite.  For £36 a year they back up all my data onto a server in the US somewhere, probably a nuclear bunker in deepest Ohio. My data is safe, it is cheap, they have to do very little work.  Everyone was a winner. Until I had […]

Filed Under: Blog, Operations Analysis Tagged With: customer focus, poor service, revenue generation

Can I Spit Yet?

12 June, 2010 by James Lawther Leave a Comment

I bought an electric toothbrush. It is great, it brushes your teeth perfectly, but best of all, after 2 minutes it stops, so you know you have done just enough.  When my daughter uses it she doesn’t keep asking me if she can spit yet. This sounds like a small thing, but if everything was […]

Filed Under: Blog, Process Improvement Tagged With: best practice, error proofing, process control, reinforcing behaviour, video

Top 10 Process Mapping Sins

12 June, 2010 by James Lawther 1 Comment

Not being clear on the scope: how will you know when to stop? Not gaining buy in: whose back yard are you digging in? Not explaining what you are doing: at best staff will be suspicious, at worst they will turn nasty. (Positioning your work as a cost saving initiative is not going to help […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: back to the floor, gemba, jargon, process mapping

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