Does publishing performance data make people perform better? The National Health Service in the UK has developed a cunning ruse to improve patient care. They have started to publish data about consultant’s mortality rates. Before you go and see a specialist you can go online and see if he is competent or not. If you don’t like what […]
A Stitch in Time…
Running a customer service centre is hard It is a constant battle, trying to minimise cost and maximise customer service. But we all know the game, we get employed to play it: Squeeze your head count down as far as you dare Ride the variations in customer demand Manage the backlog Set up a turnaround […]
Free Gym Membership Anyone?
Morale is low… It is a big problem, staff turnover is high, skills and expertise are walking out of the door at an alarming rate and my business is heading for a melt-down. Two solutions have been put forward: Solution 1. 1. Review the benefits package, make it more competitive. Do some job matching and pay over […]
The Motivation Sink
Can you motivate someone? The gurus tell me that you can’t. You can’t give your staff motivation. It is not within your gift. Motivation is intrinsic, it comes from within. It isn’t something you can hand out with a carrot or a stick. You can make somebody do something, but you can’t motivate them, not […]
Ever Been Motivated by a Poster?
Imagine you make fish fingers for a living… Don’t laugh, it is a tough job I used to do it, I smelled awful after an 8 hour night shift cutting up blocks of frozen cod. The icy, sleety, wind from the North Sea was a positive boon when I walked out of the plant 6 in […]
- « Previous Page
- 1
- …
- 53
- 54
- 55
- 56
- 57
- …
- 162
- Next Page »