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Do You Work for Super Chicken?

28 February, 2016 by James Lawther 5 Comments

Performance management and chickens William Muir is an evolutionary biologist who studies chickens and productivity. Productivity is something that a lot of chicken farmers (and most of the rest of us) want. Productivity in chickens is easy to measure.  You count the number of eggs the chickens produce — if only it was that easy in […]

Filed Under: Blog, Employee Engagement Tagged With: performance management, TED talks

The Sound of Silence

21 February, 2016 by James Lawther 4 Comments

Sound of Silence

The worst thing a boss can hear is silence Silence from the shop floor. The sound of people who see things going wrong but then don’t speak up. People who don’t speak up because: They are scared of the repercussions They worry what people will say They don’t want to get labelled as being part of […]

Filed Under: Blog, Employee Engagement Tagged With: blame, management style

Problem Solving – All Buck and No Bang

15 February, 2016 by James Lawther 6 Comments

quick fix

There are two ways to solve a problem: First order problem solving: Also known as the quick fix. This type of problem solving removes the issue.  E.g. getting the information you need to finish a task.  But it doesn’t do anything to stop the problem happening again. Fixing a problem this way often causes a […]

Filed Under: Blog, Process Improvement Tagged With: collaboration, problem solving, rework, root cause analysis, work around

Are You Making Waves?

6 February, 2016 by James Lawther 8 Comments

All operations have the same problem… They all have times when they are busy and times when they are slack.  Feast or Famine. It is the way of the world: If you sell Christmas crackers it will always be busy in October If you run a gym you will always have a rush in January […]

Filed Under: Blog, Operations Analysis Tagged With: capacity, mura, supply and demand

Where Do You Keep Your Ketchup?

30 January, 2016 by James Lawther 7 Comments

Ketchup

Diversity It is a little known fact that people in the U.K. tend to keep their ketchup in the cupboard.  People in the States tend to keep it in the fridge. I know what you are thinking – “not me” (it is a generalisation) and more importantly “so what?” Problem solving The “so what” comes […]

Filed Under: Blog, Process Improvement Tagged With: diversity, innovation, problem solving

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