Objectives: could we manage without them? How would we cope? The guys in H.R. would throw up their hands in horror. We couldn’t rate our staff. Pay for performance would flounder. Annual appraisals would become a farce. We wouldn’t know what we were doing. How could we manage our businesses? But how do we manage with objectives? They just get […]
The Solution to Everything
Management is full of solutions… There is always another management solution. Something that we must invest in. Over the past 20 years or so the solutions I have seen include: Analytics Big Data Big Scale Value Analysis Customer Journey Mapping Customer Relationship Management Customer Satisfaction Measurement Business Process Re-engineering Business Process Outsourcing Near Shoring Off […]
Did You Know That…
Knowledge is interesting You can classify it into 4 categories. It all depends on what you know and what you think you know. A diagram might make that a little clearer: There is stuff you know you know I know I know the way to my front door. This is a safe place to be. There is […]
Penny Wise Pound Foolish
Economies of scale For a while I worked in an organisation that obsessed about costs. Everybody had a target to cut the costs that they managed. If everybody reduced their costs then the total cost would go down. Or so the logic went. The cost of printing There was a man who owned the stationary budget: paper, […]
The Management Dilemma
Scientific management Some people think management is a science. It has clear rights and wrongs, with best practices to follow and benchmarks to beat. Success lies in targets, goals and objectives; building the right processes and having the right infrastructure. Organisations are just machines. By applying cold hard logic you will get results. Clarity is a good […]
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