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The Problem With Technology
I’m on holiday. Two weeks in southwest France. Glorious autumnal weather, misty mornings, bright sunny days and trees with leaves of every shade from burnt copper to liquid gold (very poetic if a little formulaic, sorry). Of course to get here involved a little trauma; no pain no gain. I had to leave home at […]
How I Lost My Job
A while back I worked in a call centre. It was a big call centre, thousands of people worked there, talking to customers. But not any more… First we mitigated the work, we removed all the rework and mistakes and backlogs, we got rid of all the things that went wrong Second we automated the […]
Can You Really Cut The Red Tape?
The motorway from Nottingham to London is the most tedious and dreary road in the world. There is nothing to look at except 1960’s concrete bridges and road signs. Perfect for a grey October day. Its only saving grace is that it is flat, straight and fast. So you don’t really have to spend much […]
Beware the Quick Fix
A Definition: Short-termism: An excessive focus on short-term results at the expense of long-term interests. ~ The Financial Times A Quote: Do what you do so well that they will want to see it again and bring their friends. ~ Walt Disney A Proverb: The best time to plant a tree was 20 years ago. […]
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