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Organisational Mechanics

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World Class Rhetoric

1 December, 2013 by James Lawther 6 Comments

rhetoric

The other day I was sent a report.   It went a little like this… (The names have been changed to protect the guilty)   World Class Performance It has been implied that our performance could be improved.  All available data suggests that this cannot be the case Market Context We have the highest satisfaction […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, beliefs, credibility, fessing up, group think, ignorance, integrity, rhetoric, self belief, statistics, W. Edwards Deming

Do Dragons Nurture Ideas or Slaughter Them?

28 November, 2013 by James Lawther 8 Comments

The dragon

Imagine you are an entrepreneur You have a great idea that needs funding, what do you do? Find a venture capitalist or business angel and ask them to invest.  The chances are the first one will say no, but if it is a good idea and you ask ten dragons then maybe one will say […]

Filed Under: Blog, Employee Engagement Tagged With: back to the floor, capital investment, innovation, management style, work out

For the Lack of a Nail

23 November, 2013 by James Lawther 3 Comments

Efficiency and effectiveness

Old Clichés For the lack of a nail, the horseshoe was lost For the lack of a horseshoe, the horse was lost For the lack of a horse the rider was lost For the lack of a rider the battle was lost With the loss of the battle the war was lost On losing the […]

Filed Under: Blog, Wild Cards Tagged With: efficiency versus effectiveness, purpose

The Big Problem With Systems Thinking

21 November, 2013 by James Lawther 22 Comments

The problem with Systems Thinking

There is lots of talk about systems thinking.  The talk sounds a little like this: Organisations are a system of connected parts It is the connections in the system that dictate performance If we improve the system we can improve performance It is a fascinating conversation — no really it is. But there is a […]

Filed Under: Blog, Process Improvement Tagged With: back to the floor, performance management, systems thinking, targets

Scientific Proof – Politicians are Stupid

17 November, 2013 by James Lawther 14 Comments

politicians are stupid

The power of belief Have you ever wondered why people hold onto their beliefs despite statistical proof that they are wrong? Is it that we don’t understand what the numbers are telling us? Or is it that we just chose to ignore them? Dan Kahan is the professor of Law and Politics at Yale University. […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, beliefs, clarity, data is not information, human nature, statistics, video

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