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Good Leaders Make you Feel Safe

15 June, 2014 by James Lawther

Simon Sinek

I’ve got a new toy I can hit a button on my browser and publish things that I find on the web. So I thought I’d give it a try… Here is a TED talk by Simon Sinek.  He discuss good leadership and what he sees in modern organisations.  There was one quote that particularly hit home… If […]

Filed Under: Blog, Employee Engagement Tagged With: leadership, management style, TED talks, video

Leadership and the God Problem

13 June, 2014 by James Lawther 8 Comments

Leadership

A little question In his book Good To Great, Jim Collins poses a small but very interesting question: What is the key to organisational excellence?  Why do some businesses thrive whilst others bumble along at the most mediocre of levels? The answer is obvious…  Leadership If you have an operations problem you need better leadership Profit problem – […]

Filed Under: Blog, Employee Engagement Tagged With: assumptions, beliefs, human nature, leadership, management style

The Dreadful Secret About Process Maps

8 June, 2014 by James Lawther 7 Comments

Process Mapping

Boxes and Arrows It is one of the greatest quality management tools… And you all know how to do it.  You all know how to draw up a process map or create a flow chart.  It’s easy, you write the activity in the box and then link it to the next box with an arrow.  Simple. And […]

Filed Under: Blog, Process Improvement Tagged With: business process management, culture, process mapping, systems thinking

The Elephant Problem

3 June, 2014 by James Lawther 5 Comments

Elephant

Manage the numbers We love to manage by targets and numbers.  We divide our organisations up and target managers with very specific goals: Reduce waiting times Increase top line Minimise operational cost Maximise market penetration And off we go, convinced that our number is the most important number, striving to make it go the right […]

Filed Under: Blog, Operations Analysis Tagged With: measurement, point optimisation, silo management, SMART goals, targets

How to Win the F.A. Cup

30 May, 2014 by James Lawther 5 Comments

Football Manager

I don’t know much about football As a teenager I used to play in the school yard. When they picked teams I was always the last poor sod standing there. I was usually dismissed to the other team with a “Oh you have him“. I was fat I was slow I lacked talent (Keep your thoughts […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, blame, continuous improvement, management style, performance management, systems thinking, trust

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