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What Type of Boss are You?

18 January, 2015 by James Lawther 6 Comments

Manager or Entrepreneur

In most businesses there are two types of bosses (maybe more): Some are managerial Managers think strategically, they work out exactly where they want to go and then create plans to get them there, as effectively as possible.  They plan, organise and execute. Managers… Have big plans Search out resources Exploit and optimise Work out the […]

Filed Under: Blog, Wild Cards Tagged With: innovation, learning, management style, planning

What is Your Management Blindside?

13 January, 2015 by James Lawther 4 Comments

Exam Hall

An education is a wonderful thing Every year in the UK 16-year-olds study for their General Certificates of Education (G.C.S.E’s.).  And every year the the Government publishes the results.  This is how they have changed: I did my GCSE’s (or something similar) in 1984.  I am an old (and as you can extrapolate from the chart) […]

Filed Under: Blog, Operations Analysis Tagged With: customer focus, key performance indicators, measurement

What is Sample Bias?

5 January, 2015 by James Lawther 12 Comments

visual analysis

There are some jobs you really wouldn’t want… Perhaps the most dangerous in history was to be a crew member of a World War II bomber (I don’t suppose it matters which side). You shouldn’t believe everything you read on the internet, but according to some of the more reliable sources, during World War II: Over […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: assumptions, aviation, data is not information, pareto principle, sample bias, six sigma, video, visual management, World War 2

Christmas Measures

28 December, 2014 by James Lawther 4 Comments

Christmas Bicycle

Father Christmas had a problem… His planning elves had confirmed it. It was mid October and it was looking increasingly unlikely that he would get all the presents wrapped by Christmas. His management information team endorsed their view. His key measure – Presents Wrapped per Elf per Hour (PWEH) was well awry. There were reasons […]

Filed Under: Blog, Operations Analysis Tagged With: employee performance measures, Goodhart's law, targets

Trust and Paperwork

21 December, 2014 by James Lawther 7 Comments

paper chain

Imagine you make bicycles for a living You have a supplier who provides you with all the bike chains you use. Every week, without fail you get a shipment of chains into your factory and every month you pay for them. How do you pay for your chains? Method 1. The three-way match: Employ somebody to match up: […]

Filed Under: Blog, Process Improvement Tagged With: bureaucracy, supply chain, trust, waste

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