The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

What Are You Talking About?

21 December, 2017 by James Lawther 1 Comment

Snowman

Does your language define you? The Sami people in the far north of Scandinavia have lots of words for snow. Soavli — Wet slushy snow Vahca — New snow Guoldu — Very fine snow that blows up from the ground when there is slight breeze Skavvi — Snow with an icy crust Snow surrounds them, […]

Filed Under: Blog, Employee Engagement Tagged With: communication, human nature, management style, reinforcing behaviour, weltanschauung

Corporate Infighting

12 December, 2017 by James Lawther 4 Comments

Corporate Conflict

The battle On any day in any corporation, you will see barbed e-mails, poisonous meetings, water fountain backstabbings and all-out turf wars. This is common or garden corporate infighting and nothing to write home about, though it may cause some gossip in the pub. Organisations are chock-full of infighting: Usually, the conflict simmers below the […]

Filed Under: Blog, Employee Engagement Tagged With: performance management, purpose, reinforcing behaviour, targets, teamwork

The Ultimate Management Skill

6 December, 2017 by James Lawther Leave a Comment

listening skills

Communication is easy There are only three things to worry about: The sender — the person transmitting the message The environment — the medium the message passes through The listener — the person who receives the message Assuming a dialogue is called for (dialogues being a good thing), the sender and listener can swap places. […]

Filed Under: Blog, Operations Analysis Tagged With: communication, data presentation, jargon, management style, mixed messages

The World’s Most Useless Document

27 November, 2017 by James Lawther 2 Comments

The org chart When you join a new business the people in H.R. will give you something like this: As good corporate citizens we all seize this as one of the most important pieces of paper we will be given. It tells us how the concern works. It is critical information, it tells us how […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, command and control, communication, culture, customer focus, human nature, organisation

Information Overload

21 November, 2017 by James Lawther Leave a Comment

Too much information

The world has changed When I was 15 it was hard to share information: There were three TV channels to watch, and my parents wouldn’t let me look at one of them. When I did my homework I had to go to the library to find the single book on [insert subject of choice]. I […]

Filed Under: Blog, Operations Analysis Tagged With: clarity, communication, data is not information, data presentation, video

  • « Previous Page
  • 1
  • …
  • 23
  • 24
  • 25
  • 26
  • 27
  • …
  • 156
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Glory Lasts Forever

  • The SMART Goal Myth

  • Target Setting, Cause and Effect

  • Fish Bone Diagrams – Helpful or Not?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in