A recent survey by the HBR suggests that exceeding customer’s expectation (delighting them to coin a phrase) won’t get you more customers. But not giving them what they want will cause them to walk. Seth Godin on the other hand maintains that: “recovering from failure is such a great opportunity. If you or your organization […]
Death by PowerPoint
Death by power point may be a real phenomenon; according to General James N. Mattis of the Marine Core, “PowerPoint makes us stupid“. General H.R. McMaster believes “It’s dangerous because it gives the illusion of understanding and the illusion of control“. How about a return to the typed memo’s of the 1990’s? They had to […]
Bored?
Photo by Jose Llamas on Unsplash Are you bored at work? Try wrecking the place. On the Ordnance Survey for the Isle of Whight, the map maker (Bill) has written his name in the cliffs. If you are really sad and don’t believe me go to the Get a Map facility on the Ordnance Survey web site and […]
New Here
When somebody new starts working with you, how do they know how to do it right? What is included in their training? Do they have a “buddy”? Are they moved around different jobs? Who says they are competent? Does what you think should happen happen? How do you know? Image by Ed Yourdon
Black Men can’t Swim
How many Olympic class black swimmers can you think of? Eric Moussambani? There is an evolutionary theory for this: White people have evolved to live in cold climates, so have a layer of subcutaneous fat to keep them warm. This also aids buoyancy. Black people on the other hand carry less fat and tend to […]
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