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Stupid Suppliers

17 August, 2010 by James Lawther 1 Comment

suppliers

Are your suppliers a bunch of wasters who are just after your money and not to be trusted? Do you spend your whole life beating them up over late orders and poor performance? What would life be like if: You ran a risk/reward share with them? You held a party for them each year to […]

Filed Under: Blog, Employee Engagement Tagged With: supply chain, teamwork, trust

Happy in His Work

16 August, 2010 by James Lawther 1 Comment

The San Francisco World Spirits Competition has awarded Chase Vodka the accolade of “Best Vodka in the World” beating 249 other brands. Chase Vodka is made in Hereford by the same man who bought us Tyrrells Crisps, the entrepreneur William Chase.  He claims the key to success is the potatoes.  “If you start cheap, you’re […]

Filed Under: Blog, Employee Engagement Tagged With: cheap and nasty, cost saving, motivation, William Chase

Is £500 a Lot of Money?

13 August, 2010 by James Lawther Leave a Comment

The BBC has reported that the  Department for Communities and Local Government is publishing all spending over £500.  It states that last year the department spent £310k on catering. That sounds like a big number until you look at the graph that is also published. Personally I would be a little more worried about the […]

Filed Under: Blog, Operations Analysis Tagged With: bureaucracy, cost saving, local government, political intervention

Have You Heard The News?

12 August, 2010 by James Lawther Leave a Comment

I read a Hodding Carter quote today: “Television news is like a lightning flash. It makes a loud noise, lights up everything around it, leaves everything else in darkness and then is suddenly gone.” Politicians manage to the news, think about the recent furore over bonus payments to bankers. I wish they would worry a […]

Filed Under: Blog, Operations Analysis Tagged With: bureaucracy, Hodding Carter, political intervention, purpose

Service Prioritisation System

12 August, 2010 by James Lawther Leave a Comment

I met the Service Director of a large (very!) engineering company.  They sell £5 million plus ticket items and then service them for their customers. He proudly told me about their new customer service prioritisation system. It runs an algorithm that tells him which of his backlog of service requests is most important and they […]

Filed Under: Blog, Process Improvement Tagged With: information technology, poor service, proactive reprioritisation

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