The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Angry Birds and Process Control

1 June, 2011 by James Lawther 2 Comments

Alaska Airlines has made an interesting step in process control.  (For all of you rolling your eyeballs at the thought of process control you should remember that aeroplanes that are out of control are generally a bad thing.)

They have replaced the 11 kilos of paper flight manuals that pilots are required to carry when they fly.  Now they carry iPads onto which the information is loaded.

I imagine the business case put forward was an interesting read:

Pro’s

  • Pilots have facts at their finger tips (damn tricky leafing through 11 kg of paper when plane is about to crash)
  • Pilots information is updated simply and reliably from one source
  • Reduced fuel consumption with weight reduction

Con’s

  • Cost of stolen iPads
  • Pilots playing angry birds not paying attention to angry birds

Bit of a slam dunk really.

If the initiative is successful Alaska Airlines plan to also add aeronautical navigation aids to the iPad.  Saving an estimated 2.4 million pieces of paper and killing off the need for flight bags.

Unfortunately making sure that all of your agents / chefs / sales men / debt collectors are following the right process isn’t as easy as buying them all an iPad.  Customer specifications need to be written, processes mapped, people trained, KPI’s measured, roles and responsibilities agreed, risks assessed and controls developed.

Now, if I could buy an app that would do that…

Angry Bird

Image by carterse

Filed Under: Blog, Process Improvement Tagged With: Apple, aviation, capability, complexity, error proofing, innovation, process control

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

www.squawkpoint.com/

Comments

  1. Michael Thompson says

    17 August, 2011 at 7:00 am

    Maybe if I buy my kids an iPad I can load up some work instructions to get them out of bed in the morning

    Reply
  2. Michael Thompson says

    17 August, 2011 at 7:00 am

    Mind you, they will probably spend all evening playing with it, which kind of defeats the point

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

  • Blame or Solutions?

  • If You Can’t Measure It, You Can’t Manage It

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in