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The Dreadful Secret About Process Maps

8 June, 2014 by James Lawther 7 Comments

Process Mapping

Boxes and Arrows It is one of the greatest quality management tools… And you all know how to do it.  You all know how to draw up a process map or create a flow chart.  It’s easy, you write the activity in the box and then link it to the next box with an arrow.  Simple. And […]

Filed Under: Blog, Process Improvement Tagged With: business process management, culture, process mapping, systems thinking

Chelsea Tractors, Rapport and Process Improvement

27 May, 2014 by James Lawther 6 Comments

chelsea tractor

Process improvement should be easy You just stop doing the things a customer wouldn’t be happy to pay for. Spend a day with some brown paper and post it notes and you will find a whole host of ways to improve your processes. So why is it so hard? Because people don’t believe that their processes are […]

Filed Under: Blog, Process Improvement Tagged With: communication, continuous improvement, customer focus, human nature, management style, point optimisation

Where are you Going? Will you get There?

18 May, 2014 by James Lawther 3 Comments

The greatest show in the world The Cirque du Soleil is arguably the greatest circus in the world. The reviews are outstanding: So scarily brave that I wanted to watch through my fingers ~ The Independent The abstract eroticism of this act alone is worth the price of admission ~ The Express Inhuman perfection ~ The Guardian […]

Filed Under: Blog, Process Improvement Tagged With: momentum, purpose, service design, strategy, video

Quality Management – Stupid Name

26 April, 2014 by James Lawther 6 Comments

cost of quality

Quality costs money We all know that… Diamond rings don’t come cheap A Rolls Royce will cost you more than a Ford Great Yarmouth is not in the same league as the Maldives Quality costs money Quality is cheap But we are told that quality is cheap… If you deliver on time, then you don’t get […]

Filed Under: Blog, Process Improvement Tagged With: cost of poor quality, cost versus quality

Tedious but Important

11 April, 2014 by James Lawther 5 Comments

Dog Food

Some jobs are just plain boring In the dim and distant past I was a Development Manager for a frozen food company.  My role was to launch new products, beef-burgers, potato waffles, ready meals, you get the idea. Part of the job was very exciting, but part of it was as dull as dishwater. The […]

Filed Under: Blog, Process Improvement Tagged With: capital investment, defects, efficiency versus effectiveness, innovation, test and learn

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