The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Can You See The Future?

1 March, 2015 by James Lawther 5 Comments

Lead Measures

How useful is your data? Data comes in all shapes and sizes, you could classify it in a hundred and one different ways: categorical, ordinal, Boolean, composite … Here a couple of the less technically challenging – read eye-rollingly dull – categories: Opinion or Observation Opinions are what people think, so opinions are important. Some argue […]

Filed Under: Blog, Operations Analysis Tagged With: data is not information, inputs and outputs, key performance indicators, lead and lag measures, measurement

What is Your Management Blindside?

13 January, 2015 by James Lawther 4 Comments

Exam Hall

An education is a wonderful thing Every year in the UK 16-year-olds study for their General Certificates of Education (G.C.S.E’s.).  And every year the the Government publishes the results.  This is how they have changed: I did my GCSE’s (or something similar) in 1984.  I am an old (and as you can extrapolate from the chart) […]

Filed Under: Blog, Operations Analysis Tagged With: customer focus, key performance indicators, measurement

What is Sample Bias?

5 January, 2015 by James Lawther 12 Comments

visual analysis

There are some jobs you really wouldn’t want… Perhaps the most dangerous in history was to be a crew member of a World War II bomber (I don’t suppose it matters which side). You shouldn’t believe everything you read on the internet, but according to some of the more reliable sources, during World War II: Over […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: assumptions, aviation, data is not information, pareto principle, sample bias, six sigma, video, visual management, World War 2

Christmas Measures

28 December, 2014 by James Lawther 4 Comments

Christmas Bicycle

Father Christmas had a problem… His planning elves had confirmed it. It was mid October and it was looking increasingly unlikely that he would get all the presents wrapped by Christmas. His management information team endorsed their view. His key measure – Presents Wrapped per Elf per Hour (PWEH) was well awry. There were reasons […]

Filed Under: Blog, Operations Analysis Tagged With: employee performance measures, Goodhart's law, targets

Do You Know a Good Doctor?

27 November, 2014 by James Lawther 11 Comments

surgeon

Does publishing performance data make people perform better? The National Health Service in the UK has developed a cunning ruse to improve patient care. They have started to publish data about consultant’s mortality rates.  Before you go and see a specialist you can go online and see if he is competent or not.  If you don’t like what […]

Filed Under: Blog, Operations Analysis Tagged With: blame, employee performance measures, medicine, performance management, W. Edwards Deming

  • « Previous Page
  • 1
  • …
  • 9
  • 10
  • 11
  • 12
  • 13
  • …
  • 41
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in