The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

The Good Idea

6 April, 2011 by James Lawther 1 Comment

Imagine somebody who works for you has a good idea, what happens? Do you add it to the pile of other good ideas for a development team to implement, someday? Do you ask for further analysis and a cost benefit justification? Do you ask them to get the 10 necessary signatures so that it can […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, continuous improvement, decisions, innovation

Why?

27 February, 2011 by James Lawther Leave a Comment

I have two children: My youngest (two) asks why. Why are we going in the car? Why should I wear boots? Why is the sky blue? My eldest (eight) asks why. Why is there global warming? Why are people fighting in Bahrain? Why is the sky blue? It does my head in. But the thing […]

Filed Under: Blog, Employee Engagement Tagged With: assumptions, clarity, learning

Lotus Notes

6 December, 2010 by James Lawther Leave a Comment

I have just started working somewhere new. They use Lotus Notes as an e-mail solution instead of Microsoft’s ubiquitous Outlook. It has some novel customer focused features: 1. E-mail addresses often contain random X Y or Z middle initials. Users can have multiple addresses with these random initials in. This helps confuse senders. 2. Large […]

Filed Under: Blog, Employee Engagement Tagged With: capability, fessing up, information technology, poor service, silo management

The Stretch

9 November, 2010 by James Lawther Leave a Comment

How should you manage a stretch?  We all have them.  A whopping great big number forced in on top of our budgets. A couple of options: 1.  Divide and conquer:  split the two or twenty million up between departments and set them up against each other, Mano a Mano.  See who succeeds and who fails. […]

Filed Under: Blog, Employee Engagement Tagged With: cost saving, silo management, teamwork, video

Stand Up Meetings

13 September, 2010 by James Lawther Leave a Comment

Instead of sitting, how about trying  stand up meetings?  They have a lot going for them: The heart keeps pumping Nobody falls asleep There is an incentive to get to the point and stay on it Unfortunately there is a down side; because you will finish early, some people will  go and have a sit […]

Filed Under: Blog, Employee Engagement Tagged With: bitching and moaning, stand up meetings, teamwork

  • « Previous Page
  • 1
  • …
  • 47
  • 48
  • 49
  • 50
  • 51
  • …
  • 63
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in