The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

“Group Think” is no Laughing Matter

9 January, 2013 by James Lawther 4 Comments

In the 1970’s the psychologist Irving Janis coined the term “group think” to explain why group pressure results in poor decisions, or, as he explained it, why groups show: A deterioration of mental efficiency, reality testing, and moral judgement That is a little more erudite than the way I would put it, but the phrase […]

Filed Under: Blog, Employee Engagement Tagged With: assumptions, colleagues, Dilbert, effective meetings, group think, human nature, sacred cows, stereotype, teamwork, what don't you see

How do you Motivate an Elf?

22 December, 2012 by James Lawther 3 Comments

Unhappy Elf

Things are getting a bit tight. It is the 22nd of December and Father Christmas and his bunch of elves are not on top of the situation. They are not even close. They have the backlog to end all backlogs: Wishes have not been processed Presents have not been made Wrapping is at a stand […]

Filed Under: Blog, Employee Engagement Tagged With: Christmas, incentives, motivation

What can a Cherokee Indian Teach you About Management?

18 December, 2012 by James Lawther 9 Comments

The Cherokee Indians of North America have long believed that success relies on three things: Purpose: clarity over the task you want to complete and the tenacity to stick with it. Ability: the skills and methods to allow you to complete that task. Integrity: a task that lines up with your own beliefs and values, […]

Filed Under: Blog, Employee Engagement Tagged With: capability, Dilbert, integrity, nothing new under the sun, purpose

How to Become a World Class Cheat

12 December, 2012 by James Lawther 3 Comments

Cheat

I have had it with working in a call centre I am under-valued, over-worked and my boss is an idiot (I do hope he isn’t reading this).  I need to make some fast, easy money instead.  I am going to turn to a life of crime, to become a liar, cheat and first class swindler. […]

Filed Under: Blog, Employee Engagement Tagged With: cheating, employee performance measures, incentives, targets

Should you go to Work in Your Slippers?

4 December, 2012 by James Lawther 7 Comments

Results only work environment

How would it be if you could come and go at work just as you pleased?  If nobody checked your hours, if you didn’t have to attend meetings and if the only stick you were measured by was the results you achieved? If you believe the articles the American retailer Best Buy has created that […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, best practice, employee performance measures, empowerment, objective setting, office productivity, performance management, results only work environment, trust, wasted motion

  • « Previous Page
  • 1
  • …
  • 33
  • 34
  • 35
  • 36
  • 37
  • …
  • 63
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Error Proofing

  • Targets Work!

  • Who Is The Problem?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in