Service improvement for pragmatic people. Ideas, tools and techniques to improve your service operation.
The Squawk Point is all about service operations and our ability to make things far more complicated than they really need to be.
Running an operation should be as easy as finding out what your customers want, then giving it to them. Nothing more or less.
To learn more click here
An interesting story: Steve Jones is a geneticist, a well-known one, if you move in those circles. He tells an interesting story about failure. You can skip my version and watch it below if you wish. The problem There is a soap powder factory near Liverpool. It makes Persil and Surf and things like that. In […]
Scurvy isn’t nice If you are unfortunate enough to contract it you will start to feel tired. Then you will develop spots on your skin and your gums will turn spongy. A week or so later you will start to bleed from your mucous membranes and your skin will turn yellow. Eventually sufferers develop open […]
We all carry a mental burden A burden of things we worry about: We worry about our pension We worry about where we are going to get lunch from We worry about buying a present for our mother’s birthday We worry about our next performance appraisal We worry about.. I think you get the gist… […]