The Squawk Point is all about organisations and our ability to make things far more complicated than they really need to be. Running an operation should be as easy as finding out what your customers want, then giving it to them. Nothing more or … Read More
Cameras, Pictures or Memories?
What Does Your Customer Need? “Your customer doesn’t want a drill. He wants a hole.” You have no doubt heard that one before. Working through customer requirements is difficult, particularly when customers don’t … [Read More...]
Can You See the Forest for the Trees?
A Broken System Waldsterben is a nasty word. It is a German noun that means “death of the forest.” Trees have been dying across swathes of Germany and central Europe since the 1970s. Leaves and needles fall, and the … [Read More...]
The Great Post Office Scandal
A Case Study of a Dysfunctional Culture Nick Wallis writes a story that should be a work of science fiction. Like Jurassic Park, he takes a ridiculous premise but then plays the idea through in a totally believable … [Read More...]