An overview of how a Kick Start session works, detailing the core concepts behind the event so that you can feel comfortable that you understand how it all hangs together.
All you need to set up a Kick Start event. Engage both your sponsor and team and learn all the facilitation tips and techniques you will ever need to confidently run your own session.
Get your team to identify two sets of service improvement opportunities: major strategic projects that impact your top level business processes and tactical initiatives that they can start right now. Then gain agreement from your sponsor.
Now you have a bunch of excited people, a handful of quick wins and clear direction on which process improvements should be tackled. What do you do next?