The scandal In 2011, a state report to the Governor’s office in Georgia claimed that there was “organised and systemic misconduct” in 44 of Atlanta’s 56 schools. 2 years later 35 teachers, head teachers and administrative staff were brought to trial and charged with racketeering and other offences. The smoking gun The accusations revolved around […]
Short-Term Management
The curse of short-termism We focus on the immediate future: The stock market obsesses about interim returns Politicians like to see instant results Managers must hit quarterly targets We rarely look beyond the next 6 months. It is easy to hit a short-term target It doesn’t take too much talent or imagination: If you have to cut […]
Lessons From The Corner Shop
Yesterday I went into a corner shop to buy a newspaper. The woman standing at the counter was muti tasking, talking on her mobile phone whilst, at the same time, chewing gum. When I went to pay she didn’t look me in the eye, she just stuck out her hand and took my money She […]
El Torro
The Holiday I was on holiday in Spain, watching the sun rise into a cloudless sky. I had bought my lap top and my 3 pay as you go mobile dongle with me. I even had the sense to put £20 credit on it before I left home. I got up early to do some […]
How to Deal with Customer Complaints
The Highways Agency (the people responsible for the state of the UK’s roads) have announced a plan to save money. You can read about it here. Currently if a member of the public complains about a pot hole on a major road the Highways Agency are duty bound to repair it (throw on a couple […]
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