The walk I have always thought sheep dogs were intelligent. I didn’t realise, until recently, that they are smarter than me. I was walking with Kate — a friend of mine. Her sheep dog, a Border Collie called Harvey, was with us. After 10 miles or so Harvey seemed to be flagging. He stopped at […]
Archives for November 2015
Marshmallows and the Cure for Everything
Test and learn Now I’m married with daughters I don’t go out that often. Nightclubs and cinemas are a thing of the past (unless it is to watch Frozen… 4 times and counting). An evening in front of the TV is a treat. I sat down last night to watch a re-run of House. It […]
Are You Difficult to Work For?
Customer effort There’s a lot of talk about how much effort a customer is required to put forth to complete some task with an organization. Whether it’s to buy a product, to get an issue resolved, or to do something else. There’s even a way to measure this effort, using the customer effort score. If […]
What is an Organisation?
You can’t improve it if you don’t understand it You can’t improve your organisation if you don’t understand what an organisation is. So I googled organisation, this is what I found: Organisation: noun /ɔːɡ(ə)nʌɪˈzeɪʃ(ə)n/ An organised group of people with a particular purpose. – “a research organisation” The action of organising something. – “the organisation of conferences” The quality […]