Imagine you make fish fingers for a living… Don’t laugh, it is a tough job I used to do it, I smelled awful after an 8 hour night shift cutting up blocks of frozen cod. The icy, sleety, wind from the North Sea was a positive boon when I walked out of the plant 6 in […]
Archives for October 2014
The Great Process Improvement Secret
How to be a Process Guru What is the one simple truth the Process Improvement Gurus know? Just flick through the SlideShare and I will spill the beans… Full screen is best. Unfortunately, if you are reading this via e-Mail you will have to visit SlideShare to find out. In full Technicolor glory. If you enjoyed this […]
Are Sales Incentives a Good Thing?
Should you incentivise your sales staff? It is widely known that if you want to drive sales you need to incentivise your staff. Sales men are a mercenary lot and they only respond to cash. Paying out large sales incentives is the default option. Yet a few companies that don’t believe in individual incentives. Instead, they […]
The “A” Team
The escalation What do you do when things get out of hand? When your staff are bombarded with queries that they can’t handle? There are two lines of thought… Management Model 1: First split your staff into two pools, the experienced people who know what they are doing and the less so (who presumably don’t) […]