Sometimes it all goes wrong, there is a calamity, a disaster or a screw up.
There is only one sensible response when it all goes a bit Pete Tong; understand why and then do something to stop it happening again — it works even better when done quickly.
This is not a revelation.
My father explained it to me 40 years ago
There is no point in getting old if you don’t get wise ~ Bob Lawther
Fortunately there is a foolproof way of finding out what happened and fixing it.
We all know it but we constantly ignore it.
The right way:
Go, look and ask some questions. Make sure they are open, fair, non accusatory questions. Questions like:
- Do we know where the problem occurred?
- What happened differently this time?
- Do we know what caused the problem?
- What could we do to stop that from happening again?
Unfortunately there are a couple of problems with the right way. It is slow, measured, dull, and — most regrettably — all this “we” business implies guilt.
We much prefer the wrong way:
Which is to sit behind your desk and shout questions down the phone, preferably irritable, accusatory questions. Questions like:
- Who is accountable?
- Why did you do it that way?
- What were you thinking?
- Have you just fallen out of your tree?
- Where is your resignation?
We prefer the wrong way, it is easy, requires limited intelligence, is instantly gratifying, gives the illusion of resolving the problem, shows “decisive management” and best of all takes us well away from the firing line.
But the wrong way is very, very wrong
Because the next time shit happens…
Nobody is going to tell you about it…
Until there is far too much of it to hide.
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Image by Frank Wuestefeld