The message I preach is very simple:
- Give your customer what they are paying for
- Measure your own performance and face into it
- Fix the things that don’t work
- Test and learn from your mistakes
- Don’t scare the living daylight out of your staff
I’m a little like a stuck record (I’m showing my age, do you remember records?), I bang on a bit, I even bore myself. The message isn’t rocket science nor is it brain surgery, but it isn’t common practice.
What I see is:
- People focused on their own personal agendas
- Managers fudging their figures
- Lots of talk and little action
- Dogmatic belief that we know it all
- Targets, bonuses, incentives, performance management and blame
I bet you see exactly the same things.
So why is it so difficult?
We do! We:
- Worry about ourselves first and foremost
- Must look good at all cost
- Only value our own opinions
- Don’t trust anybody else
And for all of those reasons most organisations don’t work nearly as well as they could.
So the biggest barrier to progress is us. You, me, your boss, his boss, your staff… And our own self-centeredness.
Everyone thinks of changing the world, but no one thinks of changing himself ~ Leo Tolstoy
Perhaps changing your own behaviour is the best place to start.
Mind you that isn’t easy. Do as I say not as I do.
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Image by Martina Yach