I tore into my 10 year-old-daughter yesterday.
It wasn’t a half-baked telling off.
It was a full on balling out.
I was so angry, I must have screamed at her for 10 minutes.
The poor little mite was in floods of tears by the time I finished. She sobbed for half an hour.
Why was I so angry?
She stepped into the road without looking.
It is my worst nightmare that my children are killed by some fool using a mobile phone instead of watching the road.
We hear horror stories about children being abducted, but if anything happens to mine it won’t be a kidnapping, it will be a man in a white van not watching the road.
It makes me shudder to even think about it.
Ripping into her didn’t help
When I finally calmed down and the fear and frustration had abated I said to her
“Don’t you know how to cross the road?”
“No, not really”
This isn’t the first time I have put the fear of God into her, but screaming at her hasn’t told her what to do. I assumed she had been taught at school, but apparently not.
She was just following me down the street.
How is she supposed to know how to cross the road if I have never really shown her?
It’s not just my daughter
How many times have you put up posters telling people that “The Customer is King” or “Safety Matters” then balled out your staff and put them on performance improvement plans without ever giving them the method, tools and training to do the right thing?
Will they know what to do better next time?
A goal without a method is cruel – W.Edwards Deming
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