There is a line of thought that says standardise your processes. Get everybody to follow the same process The one designed to give you the best outcome Minimise variation After all without standardisation you just have anarchy. But every customer is different There is another line of though that every customer is different: Every customer […]
Archives for March 2013
So You Want to be World-Class?
Lots of organisations claim to excel They are: World class at “this” Have centres of excellence in “that” Apply best practice in “the other” I wouldn’t mind betting that yours claims it is the best in the world at something. Are they really all that good or is it simply corporate conceit? What does it take to become […]
What do Your Customers Think?
Here is a lovely little video. You should watch it. All 4 minutes and 18 seconds. He gets to the point doesn’t he? And what is his point? I doesn’t matter how clever you are: You can have the best ideas Invest millions in research and development Plaster the world with advertising If your […]
Go On, Trust Me
Successful organisations revolve around trust. The more you trust your colleagues the less you worry about them: You spend less effort checking up You spend less time looking for alternatives You spend less money on lawyers and contracts As trust rises, business becomes faster, smoother and cheaper. Frictional costs disappear. As Steven Covey would say, […]
Your Memories are Being Frozen
Facebook is freezing me out; they are putting me (and probably you) on ice. You see Facebook has a problem, too many faces. Facebook users upload 300 million new photographs every day. Facebook is home for billions of images. All those images need storing somewhere so Facebook runs thousands of servers and those servers need a […]