This morning I read an article about Operational Excellence.
It started to tell me that I have to define my value streams from the point of the customer, then went on to discuss 6 sigma in a transactional environment, and then, just as my eyes started to roll to the back of my head, told me that I needed to determine the optimum roll out velocity for my deployment.
I lost the will to live.
Process improvement is really easy:
- Processes produce things for customers
- Customers pay for these things
- That pays your wages
- If you are doing dumb things that a customer wouldn’t be prepared to pay for, then, (and here is the clever part….)
- Stop doing them!
And for the benefit of doubt, asking smart arse questions like “what is your target deployment velocity” is a dumb thing to do.
Image by Alex E. Proimos