Help Desk

Please could somebody tell me how this resolved my issue?  Would my reply make any difference?  Is the help desk setting out to help me, or tidy up its internal targets?

 

 

From: Gary *****
Sent: 21 May 2010 09:35
To: James Lawther
Subject: Fault Call [Scanned]

Hi James

We are currently changing our helpdesk system and I am going through any old outstanding faults. You logged call ref 323214, regarding a memory problem when copying a chart. Could you let me know if this is still a problem?

Thanks

Gary *****
IT Support Analyst
Ext *****

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