Normally I can’t say enough good stuff about Dell, but they sent me this e-mail:
They are going to deliver my new PC tomorrow, sometime between 9 and 6.
I won’t be in.
It is an automated email that cannot accept replies and best of all as my order is already on its way they cannot change the delivery date or the delivery address..
Anybody know how I can stop them wasting their time and get my new PC? Is this good service?
Sent: 03 June 2009 17:04
Subject: Dell Planned Delivery Date: 04/06/2009
Dear Mr. James Lawther,
We would like to update you about your delivery:
– Order Number:0241*****
– Planned Delivery Date: 04/06/2009
– Delivery Time: 9 am – 6 pm
Please note – we cannot be more specific about the time.
As your order is already on its way we cannot change the delivery date, the delivery address or the order details.
If there’s no one to take delivery UPS will try again the following (working) day. They will also leave a card with instructions and contact details.
Your invoice will arrive separately within the next two weeks.
This is an automated email that cannot accept replies.